The Hidden Costs of Not Offering Email Encryption to Your Customers
For Managed Service Providers (MSPs) and OEM partners, email encryption is no longer a “nice-to-have.” It’s a baseline security requirement for protecting clients, maintaining compliance, and safeguarding brand trust. Yet many providers still skip adding email encryption to their portfolio—often because they see it as too complex, too costly, or something their customers won’t demand.
The truth? The costs of not offering email encryption are far higher than the costs of implementing it.
1. Regulatory Penalties Can Be Devastating
Whether your clients operate under HIPAA, GDPR, FINRA, or CCPA, unprotected email communications can trigger serious violations.
- Fines can reach millions — GDPR penalties can be up to 4% of annual revenue.
- Repeat compliance failures damage trust — regulators and customers lose faith fast.
- OEM partners risk tarnishing their product’s compliance claims if bundled email services lack encryption.
Secure Titan makes compliance easier by integrating with Microsoft 365, Google Workspace, and custom OEM platforms, ensuring every message meets encryption requirements.
2. Reputation Damage Is Priceless
Data breaches tied to unencrypted email don’t just cause technical headaches—they cause long-lasting damage to your brand.
For MSPs, one high-profile breach can lead to:
- Immediate client churn and contract cancellations.
- Loss of upsell and cross-sell opportunities.
- Negative press coverage that lingers in search results.
For OEM partners, an incident tied to your integrated email solution can reduce adoption rates, trigger product recalls, or even cause channel partners to drop your offering.
3. Lost Revenue Opportunities
Many MSPs underestimate the revenue potential of offering email encryption as a service. Without it, you may be:
- Leaving MRR (Monthly Recurring Revenue) on the table.
- Losing deals to competitors who bundle encryption in their standard packages.
- Missing OEM partnership opportunities where encryption is a prerequisite.
With Secure Titan, MSPs can package encryption as a high-margin, low-support service, while OEMs can embed it directly into their platforms to win more enterprise deals.
4. Increased Support Costs Without Encryption
Ironically, not offering encryption can actually increase your support load. Why? Because customers will still face phishing attacks, man-in-the-middle email compromises, and data leaks. Every incident means more hours for your support team—and those hours are rarely billable.
Secure Titan’s low-touch deployment and automated encryption policies reduce inbound tickets, giving your team more time for proactive, revenue-generating work.
Why Secure Titan Is Built for MSPs and OEMs
- Seamless integration with Microsoft 365, Google Workspace, and custom OEM environments.
- Automated encryption policies to protect all sensitive outbound email.
- Comprehensive reporting to prove value to customers and regulators.
- White-label ready for OEM partners who want a branded encryption solution.
Final Takeaway
For MSPs and OEMs, email encryption isn’t just a security feature—it’s a business enabler. By offering a solution like Secure Titan, you’re not only protecting your customers from devastating breaches and compliance fines—you’re opening new revenue channels, reducing support costs, and strengthening customer loyalty.
In today’s threat landscape, the question isn’t “Can we afford to offer email encryption?”
It’s “Can we afford not to?”